Privacy Policy For Customer's Booking For Home Services

Dated: 14th December 2022  

Welcome to Hum To Hai Na’s privacy policy (“Privacy Policy” or “Policy”)

Risingmithila Business Private Limited and its affiliates (collectively,  “RMBPL” or “Hum To Hai Na” or “we” or “us” or “our”) are engaged in the  business of providing web-based solutions to facilitate connections between  customers that seek specific services and service professionals that offer these  services. This Policy outlines our practices in relation to the collection, storage,  usage, processing, and disclosure of personal data that you have consented to  share with us when you access, use, or otherwise interact with our website  available at www.humtohaina.com or mobile application “Hum To Hai Na”  (collectively, “Platform”) or avail products or services that HTHN offers you on  or through the Platform (collectively, the “Services”). In this Policy, the services  offered to you by service professionals on or through the Platform are referred  to as “Professional Services”.  

At HTHN, we are committed to protecting your personal data and respecting your  privacy. In order to provide you with access to the Services or the Professional  Services, we have to collect and otherwise process certain data about you. This  Policy explains how we process and use personal data about you.  

Please note that unless specifically defined in this Policy, capitalized terms shall  have the same meaning ascribed to them in our Terms and Conditions, available  at the website of www.humtohaina.com . Please read this Policy in consonance  with the Terms & conditions.  

By using the Services, you confirm that you have read and agree to be bound  by this Policy and consent to the processing activities described under this  Policy.  

Please refer to Section 1 to understand how the terms of this Policy apply to you.   

 

1. BACKGROUND AND KEY INFORMATION 

(a) How this Policy applies:  

This Policy applies to individuals who access or use the Services or otherwise  avail the Professional Services. For the avoidance of doubt, references to “you”  across this Policy are to an end user that uses the Platform.  

By using the Platform, you consent to the collection, storage, usage, and  disclosure of your personal data, as described in and collected by us in  accordance with this Policy.  

(b) Review and Updates:  

We regularly review and update our Privacy Policy, and we request you to  regularly review this Policy. It is important that the personal data we hold about  you is accurate and current. Please let us know if your personal data changes  during your relationship with us.  

(c) Third-Party Services:  

The Platform may include links to third-party websites, plug-ins, services, and  applications (“Third-Party Services”). Clicking on those links or enabling those  connections may allow third parties to collect or share data about you. We  neither control nor endorse these Third-Party Services and are not responsible  for their privacy statements. When you leave the Platform or access third-party  links through the Platform, we encourage you to read the privacy policy of such  third-party service providers.  

2. PERSONAL DATA THAT WE COLLECT 

(a) We collect different types of personal data about you. This includes, but is  not limited to:  

(i) Contact Data, such as your mailing or home address, location, email  addresses, and mobile numbers.   

(ii) Identity and Profile Data, such as your name, username or similar  identifiers, photographs, and gender.  

(iii) Marketing and Communications Data, such as your address, email  address, information posted in service requests, offers, wants, feedback,  comments, pictures and discussions in our blog and chat boxes, responses to  user surveys and polls, your preferences in receiving marketing communications  from us and our third parties, and your communication preferences. We also  collect your chat and call records when you communicate with service  professionals through the Platform.  

(iv) Technical Data, which includes your IP address, browser type, internet  service provider, details of operating system, access time, page views, device  ID, device type, frequency of visiting our website and use of the Platform ,  website and mobile application activity, clicks, date and time stamps, location  data, and other technology on the devices that you use to access the Platform.  

(v) Transaction Data, such as details of the Services or Professional Services  you have availed, a limited portion of your credit or debit card details for tracking  transactions that are provided to us by payment processors, and UPI IDs for  processing payments.  

(vi) Usage Data, which includes information about how you use the Services  and Professional Services, your activity on the Platform, booking history, user  taps and clicks, user interests, time spent on the Platform, details about user  journey on the mobile application, and page views.  

(b) We also collect, use, and share aggregated data such as statistical or  demographic data for any purpose. Aggregated data could be derived from your  personal data but is not considered personal data under law as it does not  directly or indirectly reveal your identity. However, if we combine or connect  aggregated data with your personal data so that it can directly or indirectly  identify you, we treat the combined data as personal data which will be used in  accordance with this Policy.  

(c) What happens if I refuse to provide my personal data?  

Where we need to collect personal data by law, or under the terms of a contract,  and you fail to provide that data when requested, we may not be able to perform  the contract (for example, to provide you with the Services). In this case, we may  have to cancel or limit your access to the Services. 

3. HOW DO WE COLLECT PERSONAL DATA? 

We use different methods to collect personal data from and about you including  through:  

(a) Direct Interactions. You provide us your personal data when you interact  with us. This includes personal data you provide when you:  

(i) create an account or profile with us.  

(ii) use our Services or carry out other activities in connection with the Services.  (iii) enter a promotion, user poll, or online surveys.  

(iv) request marketing communications to be sent to you or,  

(v) report a problem with the Platform and/or our Services, give us feedback or  contact us.  

(b) Automated technologies or interactions. Each time you visit the Platform  or use the Services, we will automatically collect Technical Data about your  equipment, browsing actions, and patterns. We collect this personal data by  using cookies, web beacons, pixel tags, server logs, and other similar  technologies. We may also receive Technical Data about you if you visit other  websites or apps that employ our cookies.  

(c) Third parties or publicly available sources. We will receive personal data  about you from various third parties:  

(i) Technical data from analytics providers such as Facebook and advertising  networks;  

(ii) Identity and profile-related Data and Contact Data from service professionals,  publicly available sources, etc.  

(iii) Personal data about you from our affiliate entities.  

4. HOW DO WE USE YOUR PERSONAL DATA? 

(a) We will only use your personal data when the law allows us to. Most  commonly, we will use your personal data where we need to provide you with  the Services, enable you to use the Professional Services, or where we need to  comply with a legal obligation. We use your personal data for the following  purposes:  

(i) to verify your identity to register you as a user and create your user account  with us on the Platform.  

(ii) to provide the Services to you.  

(iii) to enable the provision of Professional Services to you.  

(iv) to monitor trends and personalize your experience.  

(v) to improve the functionality of our Services based on the information and  feedback we receive from you.  

(vi) to improve customer service to effectively respond to your Service requests  and support needs.  

(vii) to track transactions and process payments.  

(viii) to send periodic notifications to manage our relationship with you including  to notify you of changes to the Services, send you information and updates  pertaining to the Services you have availed, and to receive occasional company  news and updates related to us or the Services.  

(ix) to assist with the facilitation of the Professional Services offered to you,  including to send you information and updates about the Professional Services  you have availed.  

(x) to market and advertise the Services to you.  

(xi) to comply with legal obligations.  

(xii) to administer and protect our business and the Services, including for  troubleshooting, data analysis, system testing, and performing internal  operations. 

(xiii) to improve our business and delivery models.  

(xiv) to perform our obligations that arise out of the arrangement we are about to  enter or have entered with you.  

(xv) to enforce our Terms & Conditions and,  

(xvi) to respond to court orders, establish or exercise our legal rights, or defend  ourselves against legal claims.  

(b) You agree and acknowledge that by using our Services and creating an  account with us on the Platform, you authorize us, our service professionals,  associate partners, and affiliates to contact you via email, phone, or otherwise.  This is to provide the Services to you and ensure that you are aware of all the  features of the Services and for related purposes.  

(c) You agree and acknowledge that any and all information pertaining to you,  whether or not you directly provide it to us (via the Services or otherwise),  including but not limited to personal correspondence such as emails, instructions  from you, etc., may be collected, compiled, and shared by us in order to render  the Services to you. This may include but not be limited to service professionals  who provide or seek to provide you with Professional Services, vendors, social  media companies, third-party service providers, storage providers, data  analytics providers, consultants, lawyers, and auditors. We may also share this  information with other entities in our company’s group in connection with the  above-mentioned purposes.  

(d) You agree and acknowledge that we may share data without your consent,  when it is required by law or by any court or government agency or authority to  disclose such information. Such disclosures are made in good faith and belief  that it is reasonably necessary to do so for enforcing this Policy or the Terms &  Conditions or in order to comply with any applicable laws and regulations.  

  

5. COOKIES 

(a) Cookies are small files that a site or its service provider transfers to your  device’s hard drive through your web browser (if you permit it to) that enables  the sites or service providers’ systems to recognize your browser and capture  and remember certain information. 

(b) We use cookies to help us distinguish you from other users of the Platform,  understand and save your preferences for future visits, keep track of  advertisements and compile aggregate data about site traffic and site interaction  so that we can offer you a seamless user experience. We may contact third 

party service providers to assist us in better understanding our site visitors.  These service providers are not permitted to use the information collected on our  behalf except to help us conduct and improve our business.  

(c) Additionally, you may encounter cookies or other similar devices on certain  pages of the Platform that are placed by third parties. We do not control the use  of cookies by third parties. If you send us personal correspondence, such as  emails, or if other users or third parties send us correspondence about your  activities or postings on the Platform, we may collect such information within a  file specific to you.  

  

6. DISCLOSURES OF YOUR PERSONAL DATA 

(a) We may share your personal data with third parties set out below for the  purposes set out in Section 4:  

(i) Service professionals to enable them to provide you with Professional  Services;  

(ii) Internal third parties, which are other companies within our group of  companies.  

(iii) External third parties such as:  

● trusted third parties such as our associate partners, and service providers that  provide services for us or on our behalf. This includes hosting and operating our  Platform, providing marketing assistance, conducting our business, processing  payments and transaction-related processes, transmitting content, and providing  our Services to you;  

● analytic service providers and advertising networks that conduct web analytics  for us to help us improve the Platform. These analytics providers may use  cookies and other technologies to perform their services; 

● other registered users on our Platform upon your request or where you  explicitly consent to such disclosure; and  

● regulators and other bodies, as required by law or regulation.  

(b) We require all third parties to respect the security of your personal data and  to treat it in accordance with the law. We do not allow our third-party service  providers to use your personal data for their own purposes and only permit them  to process your personal data for specified purposes and in accordance with our  instructions.  

  

7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA 

(a) Access and Updating your Personal Data: You hereby warrant that all  personal data that you provide us with is accurate, up-to-date, and true. When  you use our Services, we make best efforts to provide you with the ability to  access and correct inaccurate or deficient data, subject to any legal  requirements. You can request HTHN for a copy of your personal data by  sending an email to [email protected]. HTHN may take up to 10 (Ten)  working days respond to such request.  

(b) Opting-out of Marketing and Promotional Communications: When we send  you marketing and promotional content through email, we make best efforts to  provide you with the ability to opt-out of such communications by using the opt out instructions provided in such emails. You understand and acknowledge that  it may take us up to 14 (Forteen) business days to give effect to your opt-out  request. Please note that we may still send you emails about your user account  or any Services you have requested or received from us.  

  

8. DELETION OF ACCOUNT AND PERSONAL DATA  

(a) Notwithstanding anything contained in the Terms & Conditions, you may  delete your account as well as your personal data stored with our Company by  sending an email to [email protected]. HTHN may take up to 10 (Ten)  working days to process your request. Once your account is deleted, you will  lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be  retained in accordance with applicable law.  

  

9. TRANSFERS OF YOUR PERSONAL DATA 

(a) We comply with applicable laws in respect of storage and transfers of  personal data. As a part of your use of the Services, the information and personal  data you provide to us may be transferred to and stored in countries other than  the country you are based in. This may happen if any of our servers are from  time to time located in a country other than the one you are based, or one of our  vendors, partners, or service providers is located in a country other than one you  are based in.  

(b) By submitting your information and personal data to us, you agree to the  transfer, storage, and processing of such information and personal data in the  manner described above.  

  

10. DATA SECURITY  

(a) We implement appropriate security measures and privacy-protective features  on our Platform including encryption, password protection, call masking, and  physical security measures to protect your personal data from unauthorized  access and disclosure, and follow standards prescribed by applicable law.  

(b) Where you have chosen a password that enables you to access certain parts  of the Services or Professional Services, you are responsible for keeping this  password secret and confidential. We will not be responsible for any  unauthorized use of your information, or for any lost, stolen, or compromised  passwords, or for any activity on your user account due to such unauthorized  disclosure of your password. In the event your password has been compromised  in any manner whatsoever, you should promptly notify us to enable us to initiate  a change of password.  

11. DATA RETENTION 

(a) You agree and acknowledge that your personal data will continue to be stored  and retained by us for as long as necessary to fulfil our stated purpose(s) and  for a reasonable period after the termination of your account on the Platform or  access to the Services to comply with our legal rights and obligations.  

(b) In some circumstances, we may aggregate your personal data (so that it can  no longer be associated with you) for research or statistical purposes, in which  case we may use this information indefinitely without further notice to you.  

  

12. BUSINESS TRANSITIONS  

You are aware that in the event we go through a business transition, such as a  merger, acquisition by another organization, or sale of all or a portion of our  assets, your personal data might be among the assets transferred.  

13. USER GENERATED CONTENT 

We invite you to post content on our Platform, including your comments,  feedback, pictures, or any other information that you would like to be made  available on our Platform. Please note that such content will be available to all  visitors to our Platform and may become public. We cannot prevent such  information from being used in a manner that is contrary to this Policy, applicable  laws, or your personal privacy, and we disclaim all liability (express or implied)  in this regard. Further, you agree to comply with all applicable laws in relation to  the content uploaded or otherwise shared by you on our Platform. You  understand and acknowledge that you will be solely responsible for any  information published by you on our Platform that violates applicable laws.  

  

14. UPDATES TO THIS POLICY 

(a) We may occasionally update this Policy. If we make changes to this Policy,  we will upload the revised policy on the Platform or share it with you through  other means, such as email. To the extent permitted under applicable law, by  using our Platform after such notice, you consent to updates made to this Policy. 

(b) We encourage you to periodically review this Policy for the latest information  on our privacy practices.  

  

15. GRIEVANCE OFFICER 

If you have any questions about this Policy, how we process or handle your  personal data, or otherwise, you may reach out to us, with your queries,  grievances, feedback, and comments at [email protected] or contact  our officer whose contact details are provided below:  

Name: Mr. Sonu Jha  

Designation: Executive - Operations  

Email: [email protected]